City of Canning

The City of Canning is a digitally focused council, who use their website to do more than tell you when to put your bins out.

To shape the City of Canning's future digital efficiency through web, we started by conducting a series of workshops identifying core needs, objectives, key internal users, external user personas and main issues with the current CMS. Using this in-depth information, we were able to clearly define a strategy to support the wide range of digital goals and unlock new and exciting opportunities.

We wanted a clear business case to explain why their current CMS (Sitecore) as a technology was not suitable, and what else would suit them now and in future. Previously they were using a CMS platform that charged a subscription fee on a user/traffic basis – making it essentially impossible to budget and in this case, an eye watering surprise bill at the end of a billing period.

Services

Digital Design

Digital Strategy

Integration Development

User Experience

Website Development

Technologies

Kentico

We asked the people of Canning to tell us what they want

A key goal for the project was to leverage user insights and collect valuable data to help the city continue to transform their organisation with data driven decisions. Reviewing analytics and learning from insights, allowed us to understand the kind of user engaging with the site, and what information or features they were looking for.

It was also clear that the City of Canning’s internal team needed to have control of the site on a daily basis, and the more staff who had the ability to make changes, meant less content delays. Full training was delivered (and regularly conducted over time) to ensure that timely, new and relevant content was being added onto the site. 

The website post-delivery would remain agile and that was something very important to the internal team.