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Measuring value

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Member customer satisfaction rate over the last 12 months

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Data imports evaluated to inform propriertory algorithm
"Sometimes we cannot help ourselves and have to write about it."

John Citizen

Our development team integrated a diverse range of features seamlessly with third-party tools, ensuring residents receive accurate data and information. The highlight of the project was the integration of Technology One ECM, which involved custom APIs and SQL commands to import document records from a third-party database.

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Measuring value

Not a trivial exercise for any business to undertake, let alone one of the size of APM Australasia

Our team ran a series of digital analysis workshops at APM’s head office to identify their specific requirements. This included multiple website User Experience (UX) and User Interface (UI) workshops to ensure enhanced customer satisfaction and usability of the site through the development process.
This provided an opportunity to understand how the website was to be used in the future, the problems users and staff experienced with the current site and an in-depth discussion on key features.

Our team ran a series of digital analysis workshops at APM’s head office to identify their specific requirements. This included multiple website User Experience (UX) and User Interface (UI) workshops to ensure enhanced customer satisfaction and usability of the site through the development process.
This provided an opportunity to understand how the website was to be used in the future, the problems users and staff experienced with the current site and an in-depth discussion on key features.

Discovery

So we launched into a light-weight Discovery phase with the APM team

The new website’s intuitive navigation and tailored user experiences resulted in increased satisfaction with APM’s online services. But it’s not just their clients who benefitted. APM staff now have access to powerful integrations developed by our solution architect for ATLAS – Case Management Application, Action HRM, Service Now, MS Dynamics and Open Gallery server. 

We supported their vision and growth not just locally, but on a global level.

APM can take their website and online services to new heights, supported by a prescient and formidable digital strategy. They can continue to grow their client base and online services, feeling confident that their website will be up to the task of supporting both staff and website visitors. 

What’s next for APM? To continue leading their industry through quality services and a digital focussed strategy. Example of hyperlinked text.

Discovery

Finally, this piece was also informed by numerous customers, carer and APM staff member interviews who are the core of the business

The new website’s intuitive navigation and tailored user experiences resulted in increased satisfaction with APM’s online services. But it’s not just their clients who benefitted. APM staff now have access to powerful integrations developed by our solution architect for ATLAS – Case Management Application, Action HRM, Service Now, MS Dynamics and Open Gallery server. 

We supported their vision and growth not just locally, but on a global level.

APM can take their website and online services to new heights, supported by a prescient and formidable digital strategy. They can continue to grow their client base and online services, feeling confident that their website will be up to the task of supporting both staff and website visitors. 


What’s next for APM? To continue leading their industry through quality services and a digital focussed strategy.

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